Shipping policy

Shipping Policy

At Paws & Royalty, every piece is thoughtfully handcrafted and carefully packed to ensure a premium experience for you and your furry companion.

Please read our shipping policy carefully before placing your order.

Order Processing Time

As many of our products are handcrafted or made-to-order, orders typically require:

  • 2–5 business days for processing

  • Additional time during festive seasons, launches, or high-volume periods

Once your order is processed, it will be dispatched to the provided shipping address.

Shipping Timelines

Estimated delivery timelines:

  • Metro Cities: 3–7 business days

  • Other Locations: 5–10 business days

  • Remote Areas: Delivery timelines may vary

Please note that delivery timelines are estimates and may be affected by courier operations, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be calculated at checkout based on your delivery location and order value.

We may offer complimentary shipping on selected orders or promotional campaigns.

Order Tracking

Once your order is shipped, you will receive:

  • a shipping confirmation email

  • tracking details

  • courier information

Customers can track their shipment using the provided tracking link.

International Shipping

Currently, international shipping availability may vary depending on the destination country.

Additional customs duties, taxes, or import charges (if applicable) are the responsibility of the customer.

Delivery timelines for international orders may vary based on customs clearance and local courier services.

Delayed Deliveries

While we strive to ensure timely deliveries, delays may occur due to:

  • courier partner delays

  • weather conditions

  • public holidays

  • operational disruptions

  • customs clearance

Paws & Royalty shall not be held liable for delays beyond our control.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for failed deliveries or delays caused by:

  • incorrect addresses

  • incomplete contact details

  • unavailable recipients

Additional shipping charges may apply for reshipment requests.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • order number

  • clear unboxing video

  • images of the package and product

This helps us review and resolve the issue quickly.

Contact Us

For any shipping-related queries, please contact us:

Email: support@wrpainfur.com

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST

Thank you for shopping with Paws & Royalty.

We appreciate your trust in our handcrafted luxury pet couture.